Privacy Policy

This Privacy Policy outlines how Quantivia handles your personal information when you access and use our cryptocurrency analytics platform. We explain our data collection practices, how we use your information, and your rights regarding your personal data.

Your personal information helps us deliver our services effectively, including managing your account and processing payments. By using Quantivia, you consent to the data practices described in this policy.

Our platform utilizes cookies and similar technologies to enhance functionality, analyze usage patterns, and customize your experience. Your continued use of our website indicates acceptance of our cookie usage as outlined below.

Account Information

To create and maintain your account, we collect:

• Email address for account verification
• Name and profile information
• Billing details for subscription management

Financial Information

Payment processing is handled through Stripe, our payment partner. We collect billing information needed for subscription management, while sensitive payment data (like credit card numbers) is processed and stored securely by Stripe's PCI-compliant systems.

Platform Activity

We analyze how you use our platform to improve our services and provide better insights. This includes tracking your portfolio activities, feature usage, and preferences. All analytics are designed to enhance your experience and provide better market intelligence.

Technical Data

We automatically collect technical information about your device and browser when you access our platform, including IP addresses, browser types, device information, and usage patterns to ensure optimal performance.

• Service Delivery: Your account information enables us to provide personalized portfolio tracking, market analysis, and platform features.
• Payment Processing: Billing information is used to manage subscriptions and process payments through our secure payment partner, Stripe.
• Platform Improvement: Usage data helps us optimize our platform performance, fix bugs, and develop new features.
• Communication: We use your email address to send important account updates, security notifications, and service announcements.
• Legal Compliance: We may process your data to comply with applicable laws, regulations, and legal obligations.
• Research and Analytics: Aggregated, non-personal data helps us understand market trends and improve our analytical capabilities.

Trusted Partners

We work with select service providers who help us deliver our platform safely and effectively:

• Stripe: Secure payment processing and subscription billing
• Technical providers: Platform hosting, security, and performance monitoring
• Analytics services: Understanding platform usage to improve user experience

Legal Requirements

We may disclose your information when legally required or to:

• Respond to legal process or government requests
• Protect our platform and users from fraud or abuse
• Comply with financial regulations and reporting requirements
• Safeguard user safety and platform security

Business Changes

In the event of a business merger, acquisition, or sale, your personal data may be transferred as part of the transaction. We will notify you in advance and ensure your data rights are protected under any new ownership.

Quantivia partners with Stripe to process all subscription payments securely. Stripe maintains PCI-DSS compliance and employs industry-leading security measures to protect your payment information during processing and storage.

You can review Stripe's privacy practices at https://stripe.com/privacy.

When you provide payment information, you consent to Stripe's handling of your data according to their privacy policy and security standards.

Quantivia employs multiple security layers to protect your personal information, including encrypted data transmission, secure server infrastructure, and access controls. While we implement comprehensive security measures, we acknowledge that no online system can guarantee complete security.

Our security practices include data encryption, regular security audits, and adherence to industry best practices to safeguard your information from unauthorized access, modification, or disclosure.

Your personal data is retained only as long as necessary to provide our services, fulfill legal obligations, and maintain account security. When you close your account, we will delete your personal information according to our data retention schedule.

Certain data may be retained for longer periods when required by law, such as financial records for tax purposes or transaction data for regulatory compliance. You can request information about our specific retention practices by contacting us.

Quantivia uses cookies and similar technologies to enhance your platform experience, remember your preferences, and analyze how our service is used. These technologies help us provide better functionality and improve our services.

Cookie Categories

• Functional Cookies: Enable core platform features and remember your settings
• Performance Cookies: Help us understand platform usage and identify areas for improvement
• Security Cookies: Protect your account and prevent unauthorized access

Cookie Controls

You can control cookie settings through your browser preferences or by responding to cookie consent prompts on our platform. Note that disabling certain cookies may limit some platform functionality.

Data Access: You can request information about what personal data we hold about you, including payment records, by contacting our support team at support@quantivia.xyz.

Account Management: Update your payment information, subscription preferences, and account details through your account settings or by reaching out to our support team.

Data Deletion: You may request deletion of your personal data, subject to legal retention requirements. Some information may be retained for compliance purposes even after account closure.